Terms & Conditions

1. Please read carefully!

Svaarnabhandam.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how Svaarnabhandam.com Ltd., collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Svaarnabhandam users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all Svaarnabhandam services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at svaarnabhandam@gmail.com.

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2. What Personal Information do we collect?

2.1. User Information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

1. Information you provide us. When you register for our Services, purchase products, use any of our Services; and/or when you contact us directly by any communication channel (e.g., contact us forms, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services) and information you include in your communications with us.    

2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc

3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

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3. Why do We collect such Personal information?

We use your Personal Information for the following purposes:

1.  To provide and operate the Services;

2. .To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

3. To provide our Users with ongoing customer assistance and technical support;

4. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 4 below);

5. To help us to update, expand and analyze our records to identify new customers;

6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;

7. To create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our respective services;

8. To provide you with professional assistance , only upon your request;

9. To enhance our data security and fraud prevention capabilities; and

10. To comply with any applicable laws and regulations.

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4. Communications from SvaarnaBhandam

4.1. Promotional Messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Svaarnabhandam through such means.

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If you do not wish to receive such promotional messages or calls, you may notify Svaarnabhandam at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.​

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4.2. Service and Billing Messages

Svaarnabhandam may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a website service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions or notify you of material changes in our Services.

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It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Svaarnabhandam User (which can be done by deactivating your account).

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5. Your rights in relation to your Personal Information

Svaarnabhandam agrees that it is imperative that you have control over your Personal Information. Pursuant to privacy regulations worldwide, Svaarnabhandam is taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information.

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Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

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You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

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If you are a Svaarnabhandam User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), you can mail your request to Svaarnabhandam.com, svaarnabhandam@gmail.com. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.

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Please note that permanently deleting your Svaarnabhandam account erases all of your Personal Information from Svaarnabhandam's databases. After completing this process, you can no longer use any of your Svaarnabhandam Services, your account and all its data will be removed permanently, and Svaarnabhandam will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.

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6. Questions and Complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

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7. Data Retention

We may retain your Personal Information (as well as your Users-of-Users’ Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

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We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

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We maintain a data retention policy which we apply to Personal Information in our care.

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8. Security

Svaarnabhandam has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection.

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Regardless of the measures and efforts taken by Svaarnabhandam, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other information you upload, publish or otherwise share with Svaarnabhandam or anyone else. We encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.

Furthermore, e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

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If you have any questions regarding the security of our Services, you are welcome to contact us at svaarnabhandam@gmail.com.

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9. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in the above Sections please contact the svaarnabhandam team at svaarnabhandam@gmail.com.

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We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.